Ellis presents this prestigious award to the top 10% of communities based on the results of resident surveys across five touchpoints – lead conversion, move-in, maintenance, pre-renewal, and move-out. Award winners achieved the highest loyalty scores from resident surveys with an average of 93%.

Congratulations to our Top Ten winners, and all our Ellis Customer Experience Best in Class Winners! Thank you for embracing Guardian’s values, and providing professional, respectful, helpful, and dependable customer service.

#1 – Highland Square (Cottonwood, AZ)

#2 – Cypress Point (Casa Grande, AZ)

#8 – Suncrest Village (Sequim, WA)

#14 – East Fair Terrace (Gresham, OR)

#16 – Headwaters Apartments (Portland, OR)

#19 – Slabtown Square (Portland, OR)

#21 – Creekside Village (Beaverton, OR)

#23 – Willakenzie Crossing (Eugene, OR)

#25 – Town Center Station (Happy Valley, OR)

#39 – Aspen Ridge (Cottonwood, AZ)

#44 – Sunrise Estates (The Dalles, OR)

#49 – Discovery Point (Mesa, AZ)

#82 – Tiller Terrace (Portland, OR)

To be eligible to compete for the 2024 Ellis Customer Experience Best in Class Award for Resident Surveys, the property must be on the Ellis Resident Survey Program for at least nine months in 2024 and have 20 or more completed surveys. Read the entire list of Ellis Customer Experience Best in Class Awards here.